About TaxBit's Dedicated Concierge Team

Whether you're browsing our subscription plans, looking to become a Pro User, or are currently a Pro User, you may be wondering about our Dedicated Concierge team. They’re here to ensure you receive a tailored, personalized experience and deliver world-class experiences during each interaction.

Let's dive into how this team drives value for our Pro Users.

High Service Levels

• 24-hour email response time
• 1-minute chat time responses
• Personalized escalation updates every 72 hours until issue is resolved
• Please note, our hours of operation are Monday through Friday from 7am-6pm MDT. If you contact the team outside these hours, a member of our Concierge team will respond via email within 24 hours.

Getting the Job Done

Our Dedicated Concierge team personalizes your experience with TaxBit and delivers the help you deserve. They will prioritize your account discrepancies and spend dedicated time delivering results in a timely manner. 

The detail-oriented problem solutions our team offers will ensure your digital assets are taken care of year round.

Next Steps

Interested in upgrading your services to get the best possible customer experience at TaxBit? Go ahead, log into your TaxBit account, and start the process!

Already a Pro User? Reach out to our Customer Experience Team at support@taxbit.com. Request to speak to a Concierge agent and experience TaxBit's finest white glove treatment!

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