TaxBit strives to be available to our customers as often as possible. No matter which plan you choose, we are here to help you reach ultimate TaxBit success!
24/7 Chatbot Coverage and Support Articles
TaxBit uses an industry-leading chatbot solution that is available 24/7 on all plans. Our chatbot is programmed to resolve some of the most common questions, leveraging our Help Center / Knowledge Base, which houses 500+ self-serve articles.
Network Plan Email Support Hours
You will receive product support from our world class Customer Experience team 7 days a week via email. Upon sending an email to TaxBit, you can expect to receive a response within 24 to 72 hours.
Basic and Plus Plan Chat Support Hours:
All paid plans include the option to contact our Customer Experience team via Email and Chat.
Please Note: From 7/1/22 - 9/5/22 our live chat team will be available Monday - Friday, 8a - 6p MDT.
Monday: 8a - 6p MDT
Tuesday: 8a - 6p MDT
Wednesday: 8a - 6p MDT
Thursday: 8a - 6p MDT
Friday: 8a - 6p MDT
You will receive product support from our world class Customer Experience team 7 days a week via email with a response time of 24 hours.
Dedicated Pro Plan Chat and Email Support:
Our Customer Experience Concierge Team will be available via Live Chat and Email Support Monday through Friday 8am to 6pm MDT. If additional help is needed during the weekend, our Customer Experience Specialists will schedule a follow-up with a member of TaxBit's Concierge team on the following business day at the latest.
In addition to the above hours, you can expect us to take care of the following tasks in a timely manner. There may be some exceptions to the below times, but these are a general rule of thumb:
CSV Import Requests - 6+ Business Days
Account Updates - 3-5 Business Days
CP2000 Notice Reviews - 3-5 Business Days
Development Requests - No estimate (Taxable Impact prioritized during Tax Season)
Refund Requests - 3-5 Business Days
If you are interested in upgrading to a paid plan, please refer to our pricing page for more information on the Basic, Plus and Pro options.