TaxBit strives to be available to our customers as often as possible. Here are when you can expect us be available for live chat, you can typically expect a response from us via email in 24 to 48 hours.
Monday- 8a-5p MDT
Tuesday- 8a-5p MDT
Wednesday- 8a-5p MDT
Thursday- 8a-5p MDT
Friday- 9a-5p MDT
**Temporary Schedule updated for the weekend of 10/16/21-10/17/21
In addition to the above hours, you can expect us to take care of the following tasks in a timely manner. There may be some exceptions to the below times, but these are a general rule of thumb.
CSV Import Requests - 3-5 Business Days
Account Updates - 3-5 Business Days
CP2000 Notice Reviews - 3-5 Business Days
Development Requests - No estimate (Taxable Impact prioritized during Tax Season)
Refund Requests - 3-5 Business Days