From time to time our users will receive an error message when they attempt to download their tax forms. Generally speaking, this is caused by the file size of a download and is typically limited to the PDF version of a tax form.
When this happens, you should see an error message appear that looks like this:
In the event that your tax form is not downloading, please reach out to us directly using the in-app Support widget in the bottom-right of your screen, or email firstname.lastname@example.org and we'd love to help you out!
Have additional questions? Feel free to check out articles from the rest of our knowledge base!